Privacy,
and the terms.

When you check your service area: your ZIP code. When you reserve a porch: your name, email, phone number, service address, install-date choice, any notes you add, and a photo of your house if you choose to upload one. When you pay: your card is entered directly with Stripe — we never see or store the full number. When you use the site: pages viewed, referring link, approximate location from your IP, device and browser, and a recording of your session as described below.

To design and install your porch, to confirm your install date, to answer you when you write in, and to understand which pages actually help people decide.

This site uses Google Analytics 4, Google Ads conversion tracking, the Meta (Facebook) pixel, PostHog product analytics, Microsoft Clarity, and Sentry error monitoring. Meta and Google Ads are advertising tools — they can be used to show you our ads elsewhere and to measure whether an ad led to a booking. Microsoft Clarity records anonymised playback of how pages are used, including mouse movement, scrolling and clicks; form fields and payment details are masked.

Stripe (payments), Airtable (where bookings are kept), Uploadcare (any house photo you upload), Resend (confirmation and reminder emails), Klaviyo (list emails and any SMS), Cal.com (install scheduling), Google Places (address suggestions in the booking form), and Netlify and Framer (hosting). Each receives only what it needs to do its part. We do not sell your information, and we do not share it with anyone for their own marketing.

You are emailed only about your own booking, or because you asked to be on a list. Every list email has an unsubscribe link that works immediately. Text messages are sent only if you tick the box asking for them; reply STOP to any message to stop them, and HELP for help. Message and data rates may apply. Consent to texts is never a condition of buying anything.

The tools above set cookies. You can block or delete them in your browser, and you can opt out of Google Analytics with Google's browser add-on. Blocking them will not stop you booking a porch.

Write to hello@thefrontporchlady.com and we will tell you what we hold about you, correct it, or delete it. Deletion may be limited where we must keep a record of a completed sale for tax purposes.

We photograph installed porches for the website and social media. Photographs show the porch, and are cropped so that house numbers are not legible. If you would rather your porch was not photographed, say so — before or after — and it will not be used.

Booking records are kept for seven years for tax and accounting. List subscriptions are kept until you unsubscribe. Analytics data expires on each provider's own schedule.

This is a service sold to adults. We do not knowingly collect information from anyone under 13.

The design, materials, delivery and installation of a seasonal front-porch display, at the package level you choose. There is no end-of-season removal: once installed, the display is yours to keep and to dispose of. Autumn packages are made up of real pumpkins, gourds and hay bales in the quantities listed on the packages page; they do not include a wreath, doormat, planters or lanterns. Every other season uses premium faux materials.

The Doorstep is $495, The Porch is $745, The Steps is $995 and The Full Front is $1,345. Reserving is free; the full price is paid on the day of install, or upfront at checkout if you prefer. Prices exclude Virginia sales tax. Estate porches are quoted individually.

Autumn installs run from 12 September to 31 October 2026. Each service area is offered two or three dates within that period. Availability is limited both by the pumpkin harvest and by the fact that every porch is installed by hand, so dates are finite and are allocated in the order they are reserved.

Payment is in full — taken on the day of install, or at checkout if you choose to pay upfront — and is fully refundable until the pumpkin order is placed ten days before your install date. After that point it is not refundable, because the pumpkins are cut to order.

You may move to any other open date your area is offered, at no charge, up to ten days before your install. Cancel before that same point for a full refund. Cancel after it and the payment is retained, because the pumpkins are already ordered.

You don't have to be home — we just need to be able to reach the front door and to leave the display in place. Nothing is drilled, nailed or adhered to your door or masonry. If access is blocked and we cannot install, we will contact you to reschedule.

There is no end-of-season removal. Once the display is installed it is yours, and taking it down and disposing of it is your responsibility. Nothing in an autumn display is plastic; the pumpkins, gourds and bales all compost.

Displays are installed outdoors and are exposed to weather and to animals. Every display is treated against squirrels, but no one in this trade can guarantee against them. If something is damaged in the first 48 hours by anything other than weather or animals, tell us and we will put it right.

You are responsible for knowing your HOA's rules. We design within normal Northern Virginia HOA guidelines and will work with any specific restriction you tell us about, but we cannot be responsible for a fine or a removal notice.

Loudoun, Fairfax, Arlington and Prince William counties, plus Alexandria, Falls Church, Manassas, Manassas Park and Fairfax City. The ZIP check on the service-area page is authoritative.

Our responsibility for any claim relating to a porch is limited to what you paid for it. Nothing here limits liability that cannot be limited under Virginia law.

These terms are governed by the law of the Commonwealth of Virginia.